VoIP softphone setup

VoIP softphone setup

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Setting up your softphone

Download the Grandstream / Bria / 3CX softphone app on to your mobile, tablet or PC. Once the app is downloaded, click on the settings icon, and then account settings. Click on the “+

” symbol to add a new account Under the “General accounts” menu, select “SIP account” • Activate account: leave ticked on • Account Name: Name the account to easily identify it. • SIP server: .hostedpbx.ie • SIP user ID : • SIP Authentication ID: • password: Click the Tick mark to save. You can then close out of the “settings” menu by clicking on “Keypad” at the bottom of the screen. You will see your extension in the top right hand corner with a Green dot to show that the device has succesfully registered.

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Business Continuity during Covid-19

During these challenging times in which we find  ourselves  the health and wellbeing of our team, their families, our clients and contacts is of the utmost importance. We are closely monitoring the advice from the HSE and other official channels  and will act accordingly.

To this end we have implemented remote working for our team and a staff rotation policy for the office. Services are operating as normal and the usual contact details apply. Operating hours are the same.

Where possible any maintenance work is being carried out remotely to reduce staff visits to client’s premises.

We have also been working hard to enable our clients to work remotely. This is a new option for some of our clients and we would like to ensure that it is as seamless as possible. Obviously security is a key concern and we are putting all the necessary measures in place to protect systems and data.

We wish all well and will continue to monitor developments during this crisis and follow the advice and guidelines issued.