Contact the helpdesk

Contact the helpdesk

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We’re excited to release a new help desk process that will allow you to easily submit support requests.

You can now log your requests in three different ways:

1. A new 3-click App on your computer (this is the easiest method!)

2. Email us at help@centrecom.ie

3. Through our website https://centrecom.ie/support

App on your computer:

On your workstation, simply click on the Centrecom icon in your taskbar and select “Contact Support”.

A pop-up window will appear (right). Where we can identify your workstation, your details may already be filled in.

Add your subject and description of theissue. Optionally, you can include an image of the error.

Once you click Send Request, you’ll receive an email that confirms we’ve received your message.

This new process is a client-wide best practice effortand it’s the only way to guarantee prompt service.

We understand that IT issues can slow you down. This new process helps us address your requests faster. It also allows us to be even more proactive and prevent issues before they happen

Remember: If you don’t submit a ticket, you will not be able to get work done on your requests.

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Business Continuity during Covid-19

During these challenging times in which we find  ourselves  the health and wellbeing of our team, their families, our clients and contacts is of the utmost importance. We are closely monitoring the advice from the HSE and other official channels  and will act accordingly.

To this end we have implemented remote working for our team and a staff rotation policy for the office. Services are operating as normal and the usual contact details apply. Operating hours are the same.

Where possible any maintenance work is being carried out remotely to reduce staff visits to client’s premises.

We have also been working hard to enable our clients to work remotely. This is a new option for some of our clients and we would like to ensure that it is as seamless as possible. Obviously security is a key concern and we are putting all the necessary measures in place to protect systems and data.

We wish all well and will continue to monitor developments during this crisis and follow the advice and guidelines issued.